Archive | March 2008
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Any unfortunate things may happen when you deal with customers and suppliers everyday. A complaint may prompt an improvement in service but also may jeopardize a hardly developed business relationship. Here are 3 simple principles of handling complaint that I learned from a quick chat yesterday morning: 1. Show EmpathyFirst of all you have to […]
There are many ways of teaching approaches used by EFL teachers to their students; each approach claiming the most communicative one. Each and every approach will have its own method which is suitable for a specific classroom; a group of adult students will never be exposed to ABCs again, and vice versa. As for the […]